Refund Policy
Last updated: 2026-10-27
How refunds work on VOX Play. Last updated 2026-10-27.
1. Purchases in the App Store or Google Play
Apple and Google process these payments and decide refunds under their own rules. Ask them first: reportaproblem.apple.com for Apple, and your Google Play order history for Google. If a store refunds a purchase, the Gems that came with it are taken back.
2. Purchases on the web (Stripe)
Gems are digital content delivered at once. By buying you ask us to deliver them immediately and you agree that your statutory right of withdrawal for digital content ends when delivery starts, where the law allows that.
As a goodwill rule, if you have not spent any of the Gems of a purchase, you can ask for a refund within 14 days of buying and we will refund it to the original payment method. Gems that were spent, or were bonus or free Gems, are not refundable.
3. Things that went wrong
If a purchase was charged twice, did not deliver the Gems, or a Make Game build failed, tell us at [email protected]; we fix it or refund it. Failed Make Game builds return the Gems automatically.
4. Consumer rights
Nothing here reduces rights you have by law, including the Turkish Consumer Protection Law and Distance Contracts Regulation, and EU/UK consumer law, for example when digital content does not work as described.
5. How to ask
Write to [email protected] from the address on your account (or give your handle), name the purchase date and amount, and we reply within 7 days.